www.actionfiguren-shop.com

Shipping:
actionfiguren-shop.com ships orders Monday through Friday. Orders are processed and shipped in the order they are received. Normally orders ship on next business day. However, during especially busy periods, it can take 2-3 business days for an order to be processed and shipped.

We do not believe in overcharging for shipping. We do not charge “handling” or other hidden fees. The shopping cart will quote you prices from GLS and DHL based on the final weight of your order. If for some reason the shipping costs end up being dramatically less or more than what was quoted at checkout, we will adjust the shipping rate to the actual cost of shipping.

Returns:
We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. You have 7 days from receipt of order to let us know of a problem with your order. All returns MUST have a Return Authorization from actionfigurenshop.com prior to being sent back.

Factory Defects:

The different manufacturers that we carry each have different rules as to how they like to handle defects. Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange. In most cases, actionfigurenshop will handle the exchange and the shipping fees.

Payment Methods:

PayPal (Credit Cards):

We accept all major credit cards for payment thru the PayPal System. Our site uses a secure server and all data is transmitted encrypted. Using your credit card with PayPal is safe and secure at actionfigurenshop.com . There is a 9.50 EUR fee added to the total. This is to offset the higher fees that PayPal charges us to receive the funds.

Please note that Pay Pal payment is expected at time of checkout. We will no longer hold items for Pay Pal payment at a later date.

Payment in advance:

You can place an order through our site and select to pay in advance and pay by tranfer the money to our bank account. Your items are pulled and held until funds arrive. You have 10 days from the date of placing the order for the funds to reach us. If funds are not received within 10 days, we cancel the order and return the items to stock.

We have had problems in the past of people placing orders and us holding the product only for them to never pay or cancel the order. If any customer should not pay or cancel more than 2 times pay in advance orders we will no longer hold products for that customer. We value your business. However, but when you do not pay it ties up our inventory and keeps other customers from being able to purchase those items. It is also work for us to pull and process an order only to not get paid for it.

Garantie